Refund policy

Return, Exchange & Refund Policy

At Second Chance, we’re committed to delivering high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

Inspecting Your Order

Customers have the right to inspect their order upon delivery while the driver is present.

  • If the item is damaged, the customer may refuse the order and will not be charged.

  • If the item is not damaged, but the customer no longer wants it, they may refuse the order but will be required to pay the shipping fee.

  • Once the delivery driver leaves, no return, exchange, or refund will be accepted.

Return & Exchange

We do not accept returns or exchanges after the order has been accepted.
Returns are only possible at the time of delivery if the item is damaged.

Refunds

Refunds are only issued in the case of damaged or defective products reported at the time of delivery.

  • If the product is damaged, the customer may refuse it and will not be charged.

  • Refunds or replacements will be processed after the issue is verified.

How to Report a Damaged Order

  1. Inspect your order as soon as it arrives.

  2. If damaged, take clear photos of the item.

  3. Inform the delivery driver on the spot and email us at second.chanceg@outlook.com with your order number and photos.

  4. Our team will review the claim and process a refund or replacement.